Snapchat users complain ‘all snaps gone’ after deleting app amid AWS outage, here's how to restore your streak

A major AWS outage on Monday caused widespread disruptions for Snapchat and other applications, with over 22,000 users reporting issues.

Updated on: Oct 20, 2025, 19:14:47 IST

By Shweta Kukreti

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A significant Amazon Web Services (AWS) outage impacted operations for hundreds of websites and applications on Monday morning, causing Snapchat users to report over 22,000 outages. The Downdetector website states that at least 22,295 reports were received before 9 AM.

Snapchat users face difficulties accessing accounts, with many reporting lost messages after deleting and reinstalling the app. (REUTERS)

People are complaining that they can't send or load any messages or log in. Some people have reported that they have been locked out of their accounts in extreme cases.

Following multiple tries, the users purportedly got the following notification: “Due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled. Please try again.”

Numerous websites and apps were impacted by the outage, including Roblox, Fortnite, Coinbase, and Ring.

Also Read: AWS outage Live Updates: Services crawling back to normal as Amazon works on 'full recovery'

Snapchat users rushes to X: ‘Snaps are gone’

Users of Snapchat are now using X to convey that after deleting the app, their buddies and messages are no longer there.

Many people said they had no idea what to do when Snapchat crashed and thought that simply removing and reinstalling the app would resolve the issue. One user commented: “Deleted and reinstalled my Snapchat, now I can’t find my friends and all my snaps are gone. Gosh!”

“Deleted and reinstalled my Snapchat, now I can't find my friends and all my snaps are gone,” a second person said, while the third user commented: “I didn’t know Snapchat is down, deleted it and reinstalled it and everything is gone.”

Also Read: From Delta to United: Amazon Web Services outage hits airline websites, disrupts check-in

Snapchat outage: How to restore your streak?

There are methods for regaining your streak if it has been broken by someone using the app. The simplest technique is to seek for a "Restore" button adjacent to the chat, if it is present, before attempting to recover a deleted Snapchat streak.

You can ask the Snapchat team for feedback by submitting a form on the Snapchat Support website if you don't see it.

Restoring the streak is only possible if the “Restore” button is displayed or if you promptly ask assistance for it.

ABOUT THE AUTHOR
Shweta Kukreti
Shweta Kukreti has over 8 years of experience in covering Indian and world politics. She joined the Hindustan Times in 2024 and is primarily assigned to the US desk. She currently works as Deputy Chief Content Producer and reports on a wide range of topics, including US politics, immigration issues (especially H-1B visa) and major global events. Shweta strongly emphasizes team operations, which encompasses monitoring news, delegating tasks, editing, developing comprehensive coverage strategies, and crafting engaging, and data-informed narratives. She received the Digi Star Award at the Hindustan Times within a year of joining for her broad coverage of US politics. In 2025, she earned both a promotion and a redesignation, a significant achievement recognising her contributions and the strong value she brings to the team. She has previously worked with the Indian Express, HTDS, ANI and Republic World. Seniors in all the media organisations recognised her work. Regarding education, she earned a BA (Hons.) in Political Science and a master's degree from Delhi University, and she pursued a PG Diploma in English Journalism from the Indian Institution of Mass Communication (IIMC). She also holds a diploma in Women's Empowerment and Development from IGNOU University and a French certification course from Alliance Française de Delhi. If not working, you can find her exploring the hills and engaging in adventurous activities in Rishikesh and Himachal Pradesh. She loves to play badminton, volleyball, and chess, and spend time with her friends and family. She also enjoys spiritual activities.Read More

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