Jalandhar RPO stands first in country in service delivery | punjab$jalandhar | Hindustan Times
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Jalandhar RPO stands first in country in service delivery

The Regional Passport Office (RPO) here has scored highest points in the country in service delivery as per the annual financial report of the External Affairs Ministry. Regional passport officer Harmanbir Singh Gill gave this information on Friday.

punjab Updated: Jun 11, 2016 14:34 IST
Harvinder Kaur
Jalandhar
The office has scored 9.60 point out of 10, which is the highest in the county, after calculating its annual performance on various parameters.(HT Photo)

The Regional Passport Office (RPO) here has scored highest points in the country in service delivery as per the annual financial report of the External Affairs Ministry. Regional passport officer Harmanbir Singh Gill gave this information on Friday.

The office has scored 9.60 point out of 10, which is the highest in the county, after calculating its annual performance on various parameters.

On the basis of the Regional Passport Office Puraskar 2015-16 review report, RPO Jalandhar has stood first in category-B, RPO Coimbatore has scored 8.60 points, second highest in category-C in the country.

There are a total of 37 RPOs across the nation that are further divided into category A, B and C.

While A category RPOs are the ones where the annual submission of applications is above 4 lakh, category-B registers annual submission of applications between 1.5 lakh to 4 lakh while the passport offices that receive less than 1.5 lakh applications annually fall under category-C.

Punjab state has got three RPOs among which RPO Chandigarh falls under category A, Jalandhar RPO in B and Amritsar RPO in category C. As per the financial year report of 2014-15, Jalandhar RPO was in second position after RPO Malappuram, Kerala.

It is to be mentioned that the review report is made under Passport Seva Project (PSP) after analysing the details of the services rendered by all the RPO’s in the PSP system.

performance Parameters

There are various parameters laid down by the ministry according to which the performance of passport offices is analysed like percentage of files cleared on the same day, overall application processing time, period utilised in scanning and uploading the details of application in the system, average time taken for printing and dispatching the passport, pendency of the applications, per staff average productivity and appointment cycle.

While Jalandhar has recorded zero pendency in 2015-16, the average time taken for printing and dispatching passport has been recorded at 1 day.

Officials at Jalandhar RPO said that passports are being dispatched from the office twice in a day. The report mentioned that Jalandhar RPO has solved 291 addressed grievances cases out of 292 received by it in 2014-15. Meanwhile, in the category of best verification officer RPO Jalandhar Sukhwinder Kaur stood second after Bhavna Bharat Kumar Waghela of Surat. Officials informed that Sukhwinder Kaur died last month.

“We have lost one of our best member,” said Harmanbir Singh. Besides this, in the category of gazetted officers, Jalandhar’s Reeta Anand has stood fourth in the country. Harmanbir said that he along with the staff members will go to receive the award in the two-day annual meet of RPO officers in Delhi on June 25 and 26.