Karnataka govt introduces new digital system to order food online from Indira Canteens: Report

The government is launching a digital platform for Indira Canteens to allow meal reservations and improve service efficiency.

Published on: Aug 11, 2024, 17:00:07 IST

By Yamini C S

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The Siddaramaiah-led Karnataka government is set to introduce a new digital system designed to streamline food orders at Indira Canteens, aiming to improve both efficiency and accessibility at these widely-used low-cost eateries, The Times of India reported.

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This new platform will allow customers to reserve meals at their nearest Indira Canteens, with the ordered food set aside for a short period to ensure it is ready for pickup upon their arrival. Unlike traditional food delivery services, this system focuses on enhancing in-person pickup experiences.

Additionally, the digital system will feature a feedback mechanism, enabling customers to rate the food quality and report any issues directly through the platform, the report stated. This feedback will be immediately accessible to authorities, helping to address concerns related to food quality, contractor management, and cleanliness.

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“As a pilot, the new system will first be implemented in Rajarajeshwari Nagar. BBMP is in the process of calling for tenders to facilitate this digital upgrade. If successful, it will be expanded to other districts across the state, based on customer feedback,” a senior BBMP official told the publication.

The initiative is part of a broader effort to uphold Indira Canteens' reputation as a dependable and affordable dining option for the economically disadvantaged and lower-middle class.

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“By tracking daily transactions and customer preferences, the authorities plan to tailor the menu offerings at each canteen, according to local demand,” the official added, as quoted in the report.

ABOUT THE AUTHOR
Yamini C S
Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.Read More

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