Gurugram gets ‘India’s first’ QR-based kiosk to pay traffic fines

Launched at Ambience Mall, the self-service kiosk lets motorists check and pay challans instantly. DCP Rajesh Mohan says more units will follow citywide.

Published on: Oct 13, 2025, 05:26:08 IST

By Leena Dhankhar

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The Gurugram traffic police has introduced a QR code-based kiosk at the Ambience Mall on Sunday for the residents to check and pay their traffic fines instantly. The facility was inaugurated by the deputy commissioner of police (traffic) Dr Rajesh Mohan on Sunday.

The QR code-based kiosk, set up at Ambience Mall, helps citizens clear challans instantly and supports the “Challan Nahi, Salah Milegi” campaign. (Parveen Kumar/HT)

The initiative, launched under the Corporate Social Responsibility (CSR) partnership of Gurugram traffic police with the Narayana Hospital trust, and Ambience Mall management, is said to be the first in the country.

The new kiosk allows vehicle owners to check pending fines by entering their vehicle number and make payments instantly by scanning the QR code. However, fines pending for over 90 days or those already sent to the court cannot be processed through the kiosk.

During the event, eight “traffic heroes” — recognised for their contribution to promoting road safety — were honoured with certificates and gift hampers.

DCP Mohan said the initiative aligns with the city’s ongoing efforts to promote “Challan Nahi, Salah Milegi”, a campaign aimed at encouraging behavioural change among commuters. “Every life is precious. By following traffic rules, we can prevent accidents, save lives, and make roads safer for everyone,” he said.

“This system will save citizens time and effort while also reducing manual dependency for traffic fine payments. Based on the success of this pilot, similar kiosks will be installed at other major public locations in the city,” Mohan said.

Officials said the initiative supports the government’s Digital India campaign and helps ease the workload of traffic personnel, improves transparency, and enhances citizen convenience.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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