MCG chief to review complaints weekly, officials barred from leaving station for 30 days

The Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Saturday directed officials to conduct weekly reviews of complaints and feedback from complainants to ensure grievances are resolved effectively, officials said

Published on: Oct 11, 2026, 07:45:40 IST

By Leena Dhankhar

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The Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Saturday directed officials to conduct weekly reviews of complaints and feedback from complainants to ensure grievances are resolved effectively, officials said.

Dahiya said complaint disposal should not be treated as a formality and that grievances must be addressed promptly and to the satisfaction of complainants.

“Complaint resolution must be assessed on the quality of the work and the complainant’s satisfaction, not merely on whether a complaint has been marked as disposed of,” he said, according to directions issued after a meeting with the MCG engineering wing.

According to officials, the commissioner directed officials to seek feedback from complainants after resolving their grievances to verify whether the problems had been addressed. He will personally review complaints every week, examining the action taken and the status of pending cases.

Dahiya also directed officers and employees not to leave their station without prior permission for the next 30 days. He said the move aims to ensure officials remain available for grievance redressal, improve coordination between departments and maintain uninterrupted civic services.

Dahiya also directed engineering officials to expedite road works and ensure contractors execute projects in accordance with tender conditions. He stressed that prescribed standards and contractual requirements must be followed to maintain the quality of development works. Officials said they were asked to prioritise road improvement projects and regularly monitor their progress.

The commissioner said timely resolution of civic complaints was a key responsibility of the corporation and that negligence would not be acceptable. The weekly reviews will focus on pending complaints, action taken by departments and corrective measures wherever required.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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