MCG floats helpline numbers to resolve issues in 48 hours

MCG officials also asked complainants to share the location, and photos and videos related to their complaint

Updated on: Feb 4, 2024, 06:20:19 IST

By Leena Dhankhar

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The Municipal Corporation Gurugram (MCG) on Friday released five WhatsApp helpline numbers on which people can register complaints about sanitation, sewers, parks, gardens, and community dogs, and promised that any complaint received on these numbers would be resolved within 48 hours.

MCG officials also asked complainants to share the location, and photos and videos related to their complaint.

Narhari Singh Bangar, MCG commissioner, said that the helpline number 7840001817 is for complaints about sewage and water, 7290097521 is for complaints about garbage or cleanliness, 7290088127 is for complaints related to C&D (construction and demolition) waste, 7290076135 is for horticulture waste-related complaints, and 7290075866 is for cow, monkey, and dog complaints. “Residents need to provide a detailed description of the issue along with the address and location. The complainant’s name and mobile number should be included in the complaint so that feedback can be received after the resolution of the complaint,” said Bangar.

Bangar said that if the concerned officer fails to resolve the problem within 48 hours of the complaint being made, action will be taken against the officer for negligence. “Residents can register their complaints on WhatsApp or text messages. Instant action will be taken on such complaints. But residents should not call on the numbers,” he added.

Each helpline number will be monitored by an inspector from the department and a weekly report will be submitted to the MCG commissioner. Resolutions will be discussed in the monthly review meeting, said officials.

Naresh Kumar, joint commissioner of MCG, said that they were repeatedly receiving complaints regarding sanitation and waste collection and despite many efforts, the issue was not resolved by the private agency. “With the new mechanism, our team will reach the spot and take photographs of the situation, and take signatures from the concerned residents’ welfare association after resolving the issue,” he said.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More