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MCG panel to review system of collecting user charges in Gurugram

MCG said there was a need for a robust and transparent user charge collection system to ensure better service delivery and financial accountability

Updated on: Jul 17, 2024, 22:40:04 IST
By , Gurugram
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The Municipal Corporation of Gurugram (MCG) constituted a four-member committee on Monday to review and improve the current provisions for the collection of user charges from property owners and waste generators, officials said on Wednesday.

MCG officials said that the committee will provide comprehensive suggestions and recommendations for developing a mechanism for MCG to collect user charges independently. (Parveen Kumar/HT Photo)
MCG officials said that the committee will provide comprehensive suggestions and recommendations for developing a mechanism for MCG to collect user charges independently. (Parveen Kumar/HT Photo)

MCG officials said that the committee will provide comprehensive suggestions and recommendations for developing a mechanism for MCG to collect user charges independently.

“The committee will present its findings and recommendations within five working days, addressing issues raised during the meeting held on July 7. The committee’s formation comes in the wake of concerns regarding the efficiency and transparency of the existing user charge collection process,” said MCG joint commissioner Naresh Kumar.

Currently, a private agency, Bimlraj Outsourcing private limited, has been engaged by MCG to collect door-to-door municipal solid waste across all four zones under its jurisdiction. This agency is also responsible for collecting user charges for these services directly from property owners and waste generators. According to the work orders allotted, the agency is required to remit 46% of the total collected user charges from Zones 1 and 2 and 48.51% from Zones 3 and 4 to MCG, said officials.

However, certain areas such as Sirhaul and Sukhrali have illegal vendors who are collecting waste and overcharging residents. MCG believes the new model will curb this menace.

MCG commissioner Narhari Singh Bangar said there was a need for a robust and transparent user charge collection system to ensure better service delivery and financial accountability. “The committee will examine the present provisions and suggest improvements to develop a mechanism for MCG to collect user charges at its level, thereby enhancing the overall efficiency of the waste management system in Gurugram. The committee will submit the report no later than July 22,” he said.

Revenue sharing model proposed

According to officials, the committee has proposed integrating user charges for garbage collection into the NDC portal or property tax to streamline revenue collection. This approach is expected to boost MCG’s revenue significantly by ensuring direct payments to waste collection agencies and enhancing financial stability, officials added.

MCG officials said that the revenue-sharing model, once implemented, will not only address the financial burden on the municipality but also place accountability on the waste collection agencies. This dual benefit ensures better service delivery and a cleaner environment, officials said. The revenue model ensures residents will only pay the notified charges, eliminating complaints of overcharging, they said.

Kumar said that if the private agency does not perform, then penalties will be imposed on them. With approximately 650,000 registered property IDs, the proposed revenue model is expected to bring in financial gains for MCG.

  • Leena Dhankhar
    ABOUT THE AUTHOR
    Leena Dhankhar

    Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More