Metro seeks commuter call on announcements | Latest News Delhi - Hindustan Times
close_game
close_game

Metro seeks commuter call on announcements

May 20, 2019 08:18 AM IST

The official said that once a commuter logs into their feedback form page, they only have to enter their name, contact number, smart card number and fill in their suggestions in less than 50 words before they submit their feedback.

Three months after the Delhi Metro curtailed announcements inside trains on the Magenta Line (Botanical Garden-Janakpuri West) on a trial basis after commuters complained of “excessive broadcast”, the Delhi Metro Rail Corporation (DMRC) has decided to go back to the public to take the final call.

The Delhi Metro began a feedback session from Sunday, asking commuters whether they would want the announcements be curtailed in other lines as well.(HTPhoto)
The Delhi Metro began a feedback session from Sunday, asking commuters whether they would want the announcements be curtailed in other lines as well.(HTPhoto)

The Delhi Metro began a feedback session from Sunday, asking commuters whether they would want the announcements be curtailed in other lines as well. Commuters can register their suggestions with the DMRC on their Twitter and Facebook handles, or they can also log into the official website www.delhimetrorail.com and click on the feedback form.

Hindustan Times - your fastest source for breaking news! Read now.

The feedback option will be open till May 31.

From February, this year, the Delhi Metro had decided to cut back on the number of announcements made inside the trains. The move was implemented on trail basis on the Magenta Line.

“We were getting suggestions from commuters saying that excessive announcements can be done away with, now that people are largely familiar with the Delhi Metro network so we thought to trying out how that works in one line for three months.

If it has worked out with people we will implement the restrictions to other lines,” said a Delhi Metro spokesperson on Sunday.

The official said that once a commuter logs into their feedback form page, they only have to enter their name, contact number, smart card number and fill in their suggestions in less than 50 words before they submit their feedback.

Delhi Metro officials said that before this trial, 34 audio and video announcements are made during the 57-minute journey on the Magenta Line. The audio announcements were reduced to seven.

Announcements welcoming commuters to the metro, and urging them to use smart cards and deposit tokens on exit fall in this category. Officials said that they, however, continued to make these announcements inside metro stations.

Only ‘important and mandatory’ announcements such as informing passengers of the next station, direction of the door opening, destination station and terminal station was made. “We have and we will also continue to make announcement informing passengers of any delays or technical issues, because that is part of our protocol,” the spokesperson said.

Unveiling 'Elections 2024: The Big Picture', a fresh segment in HT's talk show 'The Interview with Kumkum Chadha', where leaders across the political spectrum discuss the upcoming general elections. Watch now!
SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, March 27, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On