From shirking responsibility to shouldering it: how it happened

From shirking responsibility to owning up work — the Games ushered in a new work culture among the workers of the civic agency.

From shirking responsibility to owning up work — the Games ushered in a new work culture among the workers of the civic agency.

HT Image

Not only did they give up the sarkari attitude of ‘sab chalta hai’, but the onus of being accountable also gained momentum. With supervision being carried out at each and every level, not only did the quality of work improve manifold, the exercise of giving excuses to cover up also diminished slowly.

For instance, senior MCD officials regularly oversaw the work being done by the sanitation workers during the Games period ensuring that not only was the work done on time but was of quality, too.

The workers were also motivated to work as their work was recognised by the senior officials and government as well as the public.

A number of workers will be awarded certificates for the work they had put in during Games. The morale of the workers has also been given a boost by the exercise.

“As supervision at all levels increased the message which went out to all the workers was that lapses of any kind will not be tolerated. The official leave of all the employees was cancelled during this period. All this ensured that they put in their best. Also, the fact that it was being done for a national cause helped a lot,” said a senior MCD official.