Are private bus operators in Maharashtra fleecing you? Now, you can call and file a complaint

The state government has issued a notification that private bus operators can charge only 50% more than the fare charged by for each kilometre.

After the state government decided to crack the whip on private bus operators overcharging passengers during peak seasons, the transport department launched a dedicated helpline for commuters on Sunday, to register complaints against errant operators.

The Maharashtra transport department launched a dedicated helpline for commuters on Sunday, to register complaints against errant operators. (HT File (Representational Image))

Dial and complain

The transport department has issued a helpline number – 022 62426666 – on which passengers can call and register their complaints against operators for overcharging.

The details can also be registered on transportcomplaints.mahaonline.gov.in.

Or you can register a complaint on the regional transport office (RTO) helpline number 1800220110.

Two days ago, the Maharashtra government issued a notification stating that private bus operators will be able to charge only 50% more than the fare charged by Maharashtra State Road Transport Corporation (MSRTC) buses for each kilometre.

This came after the Bombay high court directed the state government to fix the fare of private buses plying on the contract carriage permit issued by the transport authorities.

After the diktat, the transport department issued a helpline number – 022 62426666 – on which passengers can call and register their complaints against operators for the overcharging.

The details of the bus operators can also be registered on transportcomplaints.mahaonline.gov.in.

Complaints can also be registered on the regional transport office (RTO) helpline number 1800220110.

Bus operators charging extra money will have to face consequences if a complaint has been registered against them.

“Complaints will be referred to appropriate authorities for inquiry and if proven true, the operator may face action for suspension or cancellation of licence,” said an official from the transport department.

The Maharashtra government on Friday fixed the maximum fare for each per kilometre fare of private buses between ₹69.30/km and ₹169.86/km depending on the type of the buses.