Mega Rayquaza Raid Day glitches: Pokémon GO issues compensation over backlash; Details here

Widespread server issues during the recent Mega Rayquaza Raid Day in Pokémon GO have prompted developer Niantic, Inc. to issue compensation to affected players

Published on: Nov 5, 2025, 09:07:33 IST

By Shirin Gupta

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Widespread server issues during the recent Mega Rayquaza Raid Day in Pokémon GO have prompted developer Niantic, Inc. to issue compensation to affected players.

On November 3, Niantic made an X post apologising for the server issues and confirmed plans of reimbursement to trainers.

However, players are not satisfied with the response and as it falls short of expectations.

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Players reported glitches in mid-October

During the event, scheduled for October 18, players reported repeated glitches, including battles freezing after Rayquaza's defeat, “failed to get data” errors, and raid passes being consumed without successful completion. According to community tracker DownDetector, a massive spike in error reports occurred globally around the event time.

What is the reimbursement package?

Niantic’s official support page (via Pokémon GO Hub) outlines the reimbursement package.

For all lost Free Raid Passes, Premium Raid Passes will be returned. Direct replacements will be issued for Remote Raid Passes used without reward.

However, compensation will not apply to child accounts linked via Niantic Kids or Pokémon Trainer Club due to legal constraints.

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Trainers are not happy

Despite compensation being announced, many players remain frustrated. On Reddit, multiple reports indicated they didn’t receive any passes or still lost encounters and research rewards.

One user on Reddit remarked, “Lost a couple of remote passes… and they gave me zero.”

Forums reflect a sense of betrayal among veteran players who paid for raid tickets and felt the event failed to deliver.

For now, trainers are told to check their inventory for reimbursed passes and monitor their journal for missing rewards.

ABOUT THE AUTHOR
Shirin Gupta
Shirin Gupta is a content producer with the Hindustan Times. She covers everything between politics, entertainment and sports at the US desk. Shirin got interested in political journalism during her time as a web editor at her college newspaper NCC News in Syracuse when she first started seeing the effects of national politics in life of her fellow colleagues. Shirin has worked on a wide range of fast-moving and developing stories locally when she was at NCC editing accessible reports for the audience. Her current role requires her to track real-time updates, verify information and present balanced coverage across diverse beats. Covering US politics from an international newsroom perspective has further deepened her understanding of how domestic decisions can have far-reaching global consequences. With a keen interest in international affairs, Shirin continues to build her expertise in geopolitics, policy shifts, and cross-border developments. She aims to learn and evolve her reporting in matters of geopolitics and international issues. Outside the newsroom Shirin writes about books and music for her personal blog. She is an avid consumer of pop culture and reveres literature.Read More

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