MCG launches fully online water, sewer connection system for Gurugram

Applicants can apply using property ID and ID proof, track status online. About 1.5–2 lakh existing connections must be linked to the new portal.

Published on: Feb 26, 2026, 06:59:51 IST

By Leena Dhankhar

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The Municipal Corporation of Gurugram (MCG) has become the first civic body in Haryana to introduce a simplified and fully transparent online system for obtaining drinking water and sewerage connections. The new digital module is live on MCG’s official website, officials said.

Deadline for water bill payments extended to March 8 to help residents link current connections. Fees, charges and payment details to be announced soon. (HT)

MCG officials said applicants will no longer need to visit municipal offices or submit lengthy documentation. A new water or sewerage connection can now be obtained using a property ID and a valid identity proof. Officials that added the initiative aims to make the process faster and citizen-friendly.

The system has been piloted, tested and audited for technical glitches, officials said, adding that around 150,000–200,000 numbers of existing water and sewerage connections need to be linked with the new module.

The module will significantly reduce delays and ensure more transparency in approvals. “This is a major reform in service delivery. Citizens will be able to track their applications online, making the entire process time-bound and accountable,” said MCG commissioner, Pradeep Dahiya.

Water bill payment deadline extended

To ensure a smooth transition to the new system, MCG has extended the deadline for water bill payments to March 8, allowing residents to link their existing connections with the new module.

Dahiya said the priority is to bring maximum civic services online and simplify procedures for residents. “We urge citizens to take advantage of the facility and link their connections in time,” he said.

Details regarding application fees, connection charges and payment method will be announced in 10 days, officials added.

Mayor Raj Rani Malhotra described the initiative as another step towards building a digital Gurugram. She said the system would improve administrative efficiency, reduce unnecessary delays and help create a centralised database to support future smart city initiatives.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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