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When will we start judging bureaucrats on delivery?

Published on Jul 14, 2026 10:17 pm IST
The key puzzle is that the same officers, who underperform in their normal daily responsibilities, do a remarkable job in “mission mode” tasks — short-term tasks with clear accountability. (Pexels/Representational image)

Indian CX needs to move to a system of action

Customer Experience
Published on Jul 14, 2026 09:49 pm IST
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