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Tuesday, Aug 20, 2019

8 of 24 pothole complaint helplines set up by Mumbai civic body are not working

Six numbers were switched off, while two were not connected to WhatsApp.

mumbai Updated: May 22, 2018 10:25 IST
Eeshanpriya MS
Eeshanpriya MS
Hindustan Times
BMC came up with the idea of using WhatsApp to register citizens’ complaints on potholes in 2016.
BMC came up with the idea of using WhatsApp to register citizens’ complaints on potholes in 2016. (HT File Photo)

You can send complaints about potholes to the civic body on WhatsApp, a mobile messaging application, this monsoon too, but don’t expect a solution or response.

Reason: Eight of the 24 numbers of Brihanmumbai Municipal Corporation (BMC) road engineers (one for each ward) published in newspapers on Monday either don’t work or are not connected to WhatsApp.

HT on Monday found that the numbers of road engineers of G North, K West, P North, R South, N, and T wards were unavailable, as they were switched off, or the calls were forwarded and disconnected soon after. While road engineers from H-East and S ward could be reached on those numbers, they were not linked to WhatsApp.

Hindustan Times tried contacting Vinod Chithore, chief engineer of BMC’s roads department, but he remained unavailable for comment.

BMC came up with the idea of using the messaging application to get citizens’ complaints on potholes in 2016. Continuing with the practice, the civic body published a list of numbers of road engineers from all wards in newspapers on Monday.

“The idea is that citizens should be able to reach BMC officials easily. They can WhatsApp a photo of the pothole, along with the address or share a live location. Those who don’t have access to WhatsApp can send text messages,” said a senior civic official said.

The civic body has promised it would attend to complaints within 72 hours of receiving it.

The service is in addition to BMC’s mobile application MCGM24X7 that allows citizens to geo-tag a particular road patch and file complaints. This app doesn’t allow exclusive complaints on potholes, but accepts complaints about bad patches.

First Published: May 22, 2018 10:22 IST

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