RInfra service issue? Chat with them online

More than 28 lakh suburban consumers of Reliance Infrastructure can now send their queries and grievances to the power supplier using online chat.

More than 28 lakh suburban consumers of Reliance Infrastructure can now send their queries and grievances to the power supplier using online chat.

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The consumers can ask the customer care department to solve their grievances, get the application status, and inquire about bill-related issues, payment options and other procedural information using the chat, said RInfra official spokesperson.

“We are confident that the service would not only save the time of our consumers, but will also give them the freedom to get their issues resolved from any location on a real time basis,” said the spokesperson.

The company expects a reduction in the incoming calls and walk-ins into to the customer care centres for inquiries.