Over 1,000 complaints of Noida residents unresolved by authority

Upset with the poor performance of the district in the state on Integrated Grievance Redressal System (IGRS), the Gautam Budh Nagar district magistrate BN Singh has written to the Noida authority chief executive officer Amit Mohan Prasad to expedite the process to solve the complaints.

The Noida authority has failed to resolve more than 1,000 complaints filed by the residents related to multiple issues, including sewage, drainage, sanitation and home buying.

The IGRS also gets complaints received on the Central government portal. A complaint is supposed to get addressed within 21 days time, an official said. (Sunil Ghosh/HT Photo)

Upset with the poor performance of the district in the state on Integrated Grievance Redressal System (IGRS), the Gautam Budh Nagar district magistrate BN Singh has written to the Noida authority chief executive officer Amit Mohan Prasad to expedite the process to solve the complaints.

On Thursday, through video conferencing, chief minister Yogi Adityanath pulled up officials for poor show in addressing public grievances through IGRS, where any resident can file a complaint to get a solution.

“There were around 1,100 complaints on IGRS related with various issues. Those related with the administration were solved in time-bound manner. More than 1,000 complaints related with the Noida authority were not resolved. I have repeatedly written to the Noida authority to develop a mechanism to expedite action on complaints,” said Singh.

The IGRS also gets complaints received on the Central government portal. A complaint is supposed to get addressed within 21 days time, an official said. “If it is not addressed within this period, it is marked as unresolved.”

Several complaints, which were registered on IGRS could not be resolved in a time-bound manner because these were not marked directly to the Noida authority chief executive officer.

“Two complaints, which were discussed by the CM through video conferencing, were related with national green tribunal orders thus they could not be resolved. And most complaints are from aggrieved homebuyers, who keep filing complaints on IGRS instead of sending them to the Noida authority’s respective department,” said Noida authority CEO Amit Mohan Prasad.

The CEO said there are thousands of homebuyers, who kept filing complaints increasing the backlog.

“The complaints of the homebuyers are of very complicated nature. And it takes time to address issues related with realty sector. For example, if a builder has delayed flat delivery to a buyer then the complaint cannot be addressed overnight. The Noida authority cannot build a flat or finish work on a realty project within a time-bound manner,” said Prasad.

He added that the authority has been addressing complaints related to civic issues in a time-bound manner.