Amazon down right now: Users report checkout issues and Prime Video outages

By 2:30 p.m., DownDetector had received over 20,000 outage reports.

Updated on: Mar 06, 2026 2:14 AM IST

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UPDATE: As of 3:30 p.m. EDT, Amazon continues to experience outages affecting thousands of users across the United States.

On X, the official Amazon Help account has been responding to customers reporting issues.

"Hello. We’re sorry that some customers may be experiencing issues. We appreciate your patience as we work to resolve the issue," Amazon Help wrote in response to an outage report.

ORIGINAL STORY: Amazon appears to be experiencing widespread issues across the United States. According to DownDetector, reports of outages began around 2:15 p.m. EDT on Thursday, with the majority of users reporting problems with the app’s checkout page. Some users also reported that Prime Video was not working. By 2:30 p.m., DownDetector had received over 20,000 outage reports.

Also Read: Amazon AWS UAE suffers power outage after 'objects' hit data centre

One person reported on DownDetector, "Products not showing prices and other details. Some products are not showing up."

Another wrote, "Multiple pages are showing 404. Like it isn't one or two, it is like more than half of what I click on. Also, no products seem to be showing their prices until I click to add it to the cart. Really weird."

A third person added, "What is wrong with Amazon? Cannot add anything to my cart. Can't change delivery address. Can't checkout. Keep getting the "something went wrong" dogs."

Another reported, “Everything is either showing out of stock, no pricing listed, or I'm taken to an error page with the dog avatar.”

Amazon has not yet confirmed the outages or provided a timeline for when the issues might be resolved.

Also Read: Is Reddit down? Thousands report report issues amid widespread outages

Social media reports

Several users also took to X (formerly Twitter) to report the issues they were experiencing.

One person expressed, "Ok Amazon is down… and our internet is acting weird… ok thats it time for bed."

Another wrote, "Wait is Amazon down?? Cause why do I gotta add the item to my cart to see the price."

A third user reported, "Amazon is definitely down right now. Anyone know what’s going on?"

Another user reacted, "Amazon would be down in the middle of me trying to place an order."

Another added, "I hate when Amazon down. What else am I supposed to mindlessly scroll thru on my breaks?? I wanna buy things."

ABOUT THE AUTHOR
Vaishnavi Vaidyanathan
Vaishnavi Vaidyanathan leads the US Desk at Hindustan Times, where she writes, strategises coverage, and ensures quality across all beats. With eight years of experience covering US news for leading publications, she has reported extensively on politics, entertainment, and sports. Vaishnavi holds a graduate degree in English, Journalism, and Psychology, and completed her PG Diploma in Broadcast Journalism from the Manorama School of Communication, where she was awarded the prestigious Mammen Mappillai Award for Best Outgoing Student. She began her career at the International Business Times (US Edition), covering US breaking news, politics, and entertainment. She later joined Opoyi, reporting across all beats, including US sports and trending stories. Prior to Hindustan Times, she served as World Lead at Times Now News, covering comprehensive world news and events. Vaishnavi has expertise in politics, entertainment, and breaking news, and enjoys tackling stories across a wide range of topics. Beyond the newsroom, she is an avid traveller, a foodie who loves exploring new restaurants, and a pop culture enthusiast who enjoys watching latest shows and films. She also enjoys engaging in debates and discussions on Reddit.Read More

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