Bengaluru's Kempegowda International Airport named world’s best for arrivals for fourth straight year

Bengaluru's Kempegowda International Airport has secured the title of 'Best Airport at Arrivals Globally' for the fourth straight year at the 2025 ASQ Awards.

Published on: Mar 5, 2026, 09:59:18 IST

PTIPosted by Yamini C S

Prefer HTon Google

Share via

Copy link

Kempegowda International Airport has been ranked the 'Best Airport at Arrivals Globally' at the 2025 ASQ Awards by Airports Council International, marking its fourth consecutive win, officials said.

The award is based on real-time passenger feedback, while the airport operator BIAL emphasized the importance of comfort and predictability in arrivals. (Instagram/@iamkarlrock)

The recognition, based on real-time passenger feedback, reflects the airport's continued focus on delivering a seamless and efficient arrivals experience, according to Bangalore International Airport Limited, which operates the facility.

ALSO READ | ‘When infrastructure is well maintained’: Flyer praises smooth road to Bengaluru airport’s Terminal 2

BIAL said the ACI Airport Service Quality programme is the world's leading benchmark for airport customer experience, measuring passenger satisfaction through globally standardised, in-journey surveys.

The awards recognise airports that consistently perform well across parameters such as service, comfort, convenience and cleanliness.

ALSO READ | Passengers stranded at airports in Mumbai, Bengaluru as Iran conflict escalates

Girish Nair, Chief Operating Officer, BIAL, said, "For us, every arrival is a moment of responsibility. Travellers value predictability, speed and comfort, and we design our operations to deliver exactly that. By aligning every touchpoint from aircraft to kerb, we ensure a seamless and coordinated arrival experience."

ALSO READ | Chaos at Bengaluru airport as Kathmandu-bound Air India Express flight passengers stranded for 30 hours

"Being recognised as the world's best airport for arrivals for the fourth consecutive year reflects the consistency of our execution and the collective commitment of our teams and partners," he added.

ABOUT THE AUTHOR
Yamini C S
Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.Read More

Get the latest City News, local updates, weather alerts and breaking stories from Bengaluru, Delhi, Mumbai, Hyderabad and other major cities across India on Hindustan Times.

This story has been published from a wire agency feed without modifications to the text.