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Thursday, Oct 17, 2019

Recurrent glitches get the goat of Metro commuters

Technical glitches hit Delhi Metro services on two of its busiest lines on Monday, giving a harrowing time to commuters. HT reports.

delhi Updated: Jan 11, 2011 01:22 IST
HT Correspondent
HT Correspondent
Hindustan Times

Technical glitches hit Delhi Metro services on two of its busiest lines on Monday, giving a harrowing time to commuters.

Passengers were left stranded at the two longest lines - the Huda City Centre-Jahangirpuri (Line 2) and Noida City Centre-Dwarka (Line 3) - during peak office hours.

On Line 2, a track circuit damage disrupted the services.

The glitch on Line 3 was reported from a train around 8.30am. The train was on its way to Dwarka from Noida City Centre and caused service disruption for two hours.

Irate passengers were asked to deboard. However, the glitch caused bunching of trains on the line.

Trains on Line 2, meanwhile, moved at a restricted speed of 20 km per hour between the INA and AIIMS stations due to track circuit failure.

The fault on the line is expected to be rectified by Tuesday morning, Delhi Metro Rail Corporation (DMRC) officials said.

Snags galore
The frequent snags have managed to get the goat of many passengers.

"I left behind my car and took the Metro for the first time today (Monday). The experience was so bad that I never want to travel in the Metro again," said Lakshya Purohit, who works in an MNC in Gurgoan.

Metro commuters have seen increasingly bad services in the past two months. In the last month alone, glitches were reported five times.

"It has become impossible to be punctual if you depend on the Metro. You are either stranded at the station or on the train. My friend missed his job interview due to a snag last month," said Ranjan Kumar, a Laxmi Nagar resident, who uses the Metro regularly.

No information

Regular commuters also complain about the lack of information when there is a glitch. "When a train gets stuck or delayed, there is no information as to what has caused the delay, or when can one expect it to be rectified. The Metro really tests your patience," said Mahesh Verma, a regular commuter.

Major problems were also seen at the stations due to large number of passengers waiting for trains.

First Published: Jan 11, 2011 01:19 IST

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