Man flags ‘shocking’ Zomato ‘scam’ he learnt from delivery person. CEO responds

Updated on Jan 23, 2023 02:54 PM IST

Vinay Sati, who is an entrepreneur, narrated the conversation between him and the Zomato delivery person in a LinkedIn post. He said he got “goosebumps” after hearing about the “scam”.

Zomato is a food delivery giant in India.(Representational photo)
Zomato is a food delivery giant in India.(Representational photo)
By | Edited by Swati Bhasin, New Delhi

Zomato's chief executive officer (CEO) has responded after it was alleged in a social media post that a delivery person revealed about a “scam” happening on the food delivery platform. Vinay Sati, who is an entrepreneur, narrated the conversation between him and the Zomato delivery person in a LinkedIn post. He said he got “goosebumps” after hearing about it as the executive advised him of choosing cash on delivery (COD) as the payment mode the next time he ordered from the application.

Sati said that the delivery person taught him how he can order food worth 700-800 and pay only 200 via COD. The post got over 600 reactions on LinkedIn, and was reposted 18 times at the time this report was published. It also caught the attention of Zomato CEO Deepinder Goyal.

“Aware of this. Working to plug the loopholes,” he replied under the comments.

Sati said that he ordered burgers from Zomato, and paid for the order online. When the delivery executive came with the food items 30 to 40 minutes later, he advised the entrepreneur to avoid choosing online payment the next time.

Zomato CEO Deepinder Goyal's reply under the comments of the post. (Vinay Sati/LinkedIn)
Zomato CEO Deepinder Goyal's reply under the comments of the post. (Vinay Sati/LinkedIn)

The delivery person, according to Sati, further said he would show his employer about him failing to receive the order even though in reality he would deliver the item. “Aap bas mujhe 200- 300 de dena or 1,000 ke khane ke maje lena, (You just give me 200-300, or 1,000 and enjoy the food),” Sati claimed the delivery person told him.

READ | Mumbai girl 'drunk' orders biryani worth 2,500 from Bengaluru. Zomato says...

The entrepreneur then tagged Goyal in his post, and said the latter should not pretend that he is unaware of this, while terming the practice as “shocking”. “And if even after knowing all this, you (Goyal) are not able to solve it So what are your #IIM guys doing?” Sati wrote in his post.

Also Read | Zomato delivery agent dances outside wedding, Internet says ‘vibe hai’. Watch

He said that he had two options after learning about the alleged scam. The first was to enjoy the “offer” the delivery person made, and the second was to expose the scandal. “Being an entrepreneur, I chose the second option,” he added in the post.

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    A journalist with 7+ years of experience, I pretty much inhale and exhale news – figuratively speaking. Cooking, reading and playing with my dog take up the remaining hours of my normal day. I have an inclination for true crime stories, and love listening to such podcasts.

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