BPOs should move to next level

BPOs should now focus on fuelling the next level of growth through consistent innovation and cutting edge technology.

The Indian BPO industry should now focus on fuelling the next level of growth through consistent innovation and cutting edge technology, experts at a CII summit in Gurgaon opined.

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"We need to focus on the outcome rather than the process. Proper access to investment and infrastructure to acquire cutting edge technology and taking advantages of outsourcing happening globally is the key to the development of the industry," said Oracle India Chief Executive Officer Krishan Dhawan at the 'Outsourcing Summit' of CII.

Sharing his thoughts on how India is emerging as a leader in automotive sector outsourcing, Hero Honda Motors Chairman Brijmohan Lal Munjal said while the demand of Indian vehicles increases overseas, India is also catching attention of almost all the global auto giants, under increasing cost pressure in their domestic markets, to outsource auto components.

In his theme presentation, Ranjan Biswas, Partner and Head, BPO Advisory Center, Ernst and Young said that talent pool development, leveraging potential of technology to tier 2 and tier 3 locations, service capability enhancement and creating a world class infrastructure are critical factors in the success of the industry.