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IndiGo passenger misses flight, found asleep in airport bus after 6 hours

The passenger was to board an Indigo flight from Mumbai to Bengaluru. He boarded the shuttle with other passengers but soon dozed off. The driver then parked the bus and left.

mumbai Updated: Jun 10, 2017 11:50 IST
Faizan Haidar
Faizan Haidar
Hindustan Times
Mumbai airport,IndiGo,Bombay to bangalore flight
CISF has reported the matter to Mumbai Police and Bureau for Civil Aviation Security as, it said, the IndiGo crew did not realise a passenger carrying a boarding pass was missing. (HT Photo)

A passenger nodded off on an airport shuttle bus and missed his flight but nobody noticed the sleeping man for at least six hours at the Mumbai airport earlier this month, officials said Friday.

The June 4 incident also highlights multiple security lapses at the busy terminal, as the bus staff and airline crew didn’t realise that a passenger who had checked in was missing till another driver noticed the man locked up in the bus.

Police and Bureau for Civil Aviation Security were informed about the lapses, the Central Industrial Security Force, which is responsible for the security of airports across the country, has said.

The passenger was to board an IndiGo flight (6E 799) to Bengaluru from Mumbai airport’s domestic terminal 1 and boarded the shuttle with other passengers at about 6.30pm, sources said.

“This passenger sat at the back seat and probably fell asleep. At the ladder point, all passengers deboarded except him,” the source said.

Without checking the bus, the driver took the vehicle to the maintenance area and parked it there.

On the ladder, the airline crew, too, didn’t realise that a passenger was missing though they have to tally their manifest and travellers’ boarding cards.

“The boarding pass is checked at the boarding gate and then airlines are suppose to check it at the ladder point as well,” said a CISF official whose team was called in at midnight when another driver noticed the passenger locked in the shuttle and alerted the control room.

The airlines are responsible for their passengers once boarding cards are issued, the CISF official said. The bar code on the card allows airlines to identify which passenger is missing.

“In this case, the procedure was not followed and police and Bureau for Civil Aviation Security have been informed,” the official said.

Indigo spokesperson refused comment.

In his statement to the airport authorities, the flier said woke up after four or five hours and started looking around for people who could rescue him from the bus.

“It was a lapse on the part of airline and we have told them,” the CISF official said.

First Published: Jun 09, 2017 12:17 IST