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    Grievance Redressal News

    Fake ‘50% off’, ghosted complaints: What changes for online shoppers from 2027

    The new rules require an e-commerce entity’s grievance officer to acknowledge a complaint within 48 hours, hand the complainant a copy of the complaint as recorded, and redress it within a month.
    Ht Explainers
    Published 1 day ago

    JAA flags gaps in Maharashtra Clinical Establishments Bill, seeks stronger patient rights

    Health minister Prakash Abitkar on July 3 tabled the bill in the assembly and later referred it to a 21-member joint select committee for further review. (HT)
    Cities
    Published 31 days ago

    Greater Noida to set up 24x7 helpline for citizen services delivery

    The Authority presently has a landline number for public queries but it does not function as a 24x7 helpline. (HT Archive)
    Cities
    Published 41 days ago

    CM Saini directs action on illegal C&D waste dumping in Gurugram

    The CM resolved 13 of 15 public grievances, ordered a joint survey in Wazirpur Enclave and restoration of power in Sector 83. (Parveen Kumar/HT)
    Cities
    Published 49 days ago

    Haryana women’s commission chief plans stronger grievance redressal

    Usha Priyadarshini
    Cities
    Published 85 days ago

    LG's push for public outreach: Delhi Police to hold weekly Jan Sunwai at all police stations

    LG's push for public outreach: Delhi Police to hold weekly Jan Sunwai at all police stations
    Cities
    Published 90 days ago

    No laxity in complaint handling, MCG chief tells officials

    Commissioner stressed accountability and transparency in service delivery, saying negligence at any level will invite disciplinary action as MCG seeks to improve citizen services. (HT Archive)
    Cities
    Published 137 days ago

    DHBVN rolls out WhatsApp delivery of electricity bills

    DHBVN rolls out WhatsApp delivery of electricity bills
    Cities
    Published 143 days ago

    6800+ complaints resolved in Gurugram: ADC

    The ADC said the focus must remain on effective redressal rather than procedural closure .
    Cities
    Published 155 days ago

    Haryana among top states in ensuring timely delivery of govt services to residents: Guv

    The governor said that Prime Minister Narendra Modi has consistently emphasised that governance should not remain confined to procedures alone, but must be based on tangible outcomes. (HT Photo)
    Cities
    Published 156 days ago

    Former Chief Secretary Dharmendra appointed PGC chairman

    lA 1989-batch IAS officer, Dharmendra retired on September 30, 2025. (HT Archive)
    Cities
    Published 156 days ago

    Ludhiana admin eases LPG access for migrant workers

    Deputy commissioner Himanshu Jain said the mechanism is being used to coordinate with gas agencies and oil marketing companies to streamline supply. (HT Photo)
    Cities
    Published 161 days ago

    BSNL pensioners in Kashmir to get Srinagar sub-office

    The pensioners outreach programme in Ganderbal, where senior officials, led by Pr CCA (North Zone) Ashish Joshi and CCA (J&K) Raj Karan Verma, conducted door-to-door visits to meet BSNL pensioners and assess their welfare. (HT Photo)
    Cities
    Published 182 days ago

    Dudi calls for quick redressal of consumer grievances

    Pune district collector Jitendra Dudi on Tuesday directed departments to take consumer complaints seriously and ensure that they are resolved on priority so that there is no violation of consumer rights. (HT FILE)
    Cities
    Published 186 days ago

    Schools to submit detailed action taken reports in sexual assault cases over past 3 yrs

    The meeting focused on strengthening safety mechanisms for female students and ensuring strict compliance with existing guidelines. (REPRESENTATIVE PHOTO)
    Cities
    Published 195 days ago

    LMC issues show-cause notices to 25 officers over poor grievance disposal

    The action follows directions from the district administration and the state government after serious lapses were flagged in grievance redressal on the IGRS portal.
    Cities
    Published 198 days ago

    Delhi CM Rekha Gupta takes Jan Sunwai online, to centralise issue redressal

    CM Rekha Gupta also announced the launch of an asset management portal to create a digital record of government land and buildings, and a CM Pragati portal to monitor project progress, approvals and delays in real time.
    Cities
    Published 203 days ago

    New MCG road cell to review big works, speed up grievance redress in Gurugram

    The unit will align departments and utilities, remove overlap in accountability, and push coordinated repairs, construction and traffic measures through regular meetings. (HT Archive)
    Cities
    Published 207 days ago

    New TCP guidelines for time-bound grievances redressal in Himachal Pradesh

    New TCP guidelines for time-bound grievances redressal in Himachal Pradesh
    Cities
    Published 214 days ago

    Over 22 lakh public grievances received during 2024-25: Centre in Rajya Sabha

    Over 22 lakh public grievances received during 2024-25: Centre in Rajya Sabha
    India News
    Published 219 days ago

    State board launches social media handles to post exam updates

    State board launches social media handles to post exam updates
    Cities
    Published 236 days ago

    Swift justice ensured through ‘Samadhan Shivir’ camps: Haryana CM

    Haryana Chief Minister Nayab Singh Saini addressing the media after the grievance committee meeting in Gurugram on Wednesday. (Parveen Kumar/Hindustan Times)
    Cities
    Published 269 days ago

    CM Saini orders immediate DPR for Gurugram water channel project

    CM also ordered an inquiry into a PACS manager, set a 15-day deadline for underpass repairs and flagged sewerage and power safety lapses. (Parveen Kumar/HT)
    Cities
    Published 269 days ago

    Trio barges into police chief’s redressal meet, fakes central govt links

    Deven Bharti meets members of the public at 3.30pm every Tuesday to address grievances about the police force. (X/Commissioner of Police, Greater Mumbai)
    Cities
    Published 318 days ago

    Gautam Budh Nagar admin to hold weekly public hearings

    Residents’ groups in Noida and Greater Noida said a structured and regular interface with the DM will help in bringing long-pending issues to attention and build trust in the grievance redressal mechanism. (HT Photos)
    Cities
    Published 322 days ago

    After Supreme Court directives, state to frame student protection policy

    After Supreme Court directives, state to frame student protection policy
    Cities
    Published 334 days ago

    Delhi Police holds mega public hearing in Sarita Vihar

    The event was attended by a large number of senior officers (Hindustan Times)
    Cities
    Published 343 days ago

    Bengaluru North Commissioner launches Friday helpline for civic complaints

    Through this programme, residents can directly raise complaints or requests.
    Cities
    Published 354 days ago

    MCG chief orders faster sanitation, tax reforms, grievance redressal drive

    Minister Vipul Goel said vendor feedback will shape new RFPs, assuring timely payments and “handholding support” for local waste management contracts. (HT Photo)
    Cities
    Published 360 days ago

    Negligence in grievance redressal won’t be tolerated, says CM Yogi

    Uttar Pradesh chief minister Yogi Adityanath. (HT file)
    Cities
    Published 377 days ago
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