Staff will suffer, feel restaurateurs; customers happy

Published on Jul 07, 2022 07:32 PM IST

On Monday, the Central Consumer Protection Authority (CCPA) prohibited eateries from automatically or by default levying service charges on food bills

New Delhi, India - February 27, 2022: A view inside QBA Restaurant as the Delhi Disaster Management Authority (DDMA) has ordered to remove all the Covid-19 related restrictions and allowed the restaurants to run on hundred percent of their capacity at Connaught Place in New Delhi, India, on Sunday, February 27, 2022. (Photo by Sanchit Khanna/ Hindustan Times)
New Delhi, India - February 27, 2022: A view inside QBA Restaurant as the Delhi Disaster Management Authority (DDMA) has ordered to remove all the Covid-19 related restrictions and allowed the restaurants to run on hundred percent of their capacity at Connaught Place in New Delhi, India, on Sunday, February 27, 2022. (Photo by Sanchit Khanna/ Hindustan Times)
ByVinay MR Mishra

On Monday, the Central Consumer Protection Authority (CCPA) prohibited eateries from automatically or by default levying service charges on food bills. It also allowed customers to file complaints in the event of a violation, requesting the concerned establishment to remove it from the bill amount.

This decision has left restaurateurs feeling anxious as they think this isn’t in the best interests of their staff. Divyam Oza, co-founder of Gosip-The Happy Bar, Viman Nagar, is extremely disappointed with the decision. Oza shares, “Service charge keeps employees motivated to work harder in such a huge, short-staffed environment.”

Amrut Mehta, director of Little Italy, says tipping culture is non-existent in India and adds, “Unfortunately, in India, consumers somehow think that a service charge is not legal or should not be levied. It is because the restaurant should be paid only for the dish itself. I would like people to understand that the service charge is only for the employees and that it’s something the restaurant imparts on these daily wage workers so they can have a little something to live a better life.” Meanwhile, Mauji Time Cafe, a small cafe in Ashok Nagar, doesn’t levy service charges as its founder, Vandita Purohit, is against the idea: “If that charge is vital to maintain the standard of your service, it can be a part of the cost of a customer for the food. Putting it as an add-on on top of the other charges and that too, 10% is perceived in a different way and I don’t subscribe to that.”

Customers, on the other hand, feel that they can now decide how much to tip based on their experience and the service. Punekar Tony Thankachan is happy with this move: “Service charges by the restaurants must not be included in the bill. If the service is good, then the customer will certainly leave a tip.” Saif Mulla, 29, from Hadapsar, agrees. Recalling one of his experiences, he shares, “Once I had requested one of the restaurants in Pune to cancel the service charge on my bill as I was already paying a good amount, which included the GST. Although the manager did agree politely and removed the service charge, there was a certain look that he gave. I did tip him accordingly. I feel when you understand the customer’s wants, even if the customer respects and appreciates your service and doesn’t hesitate to pay a little more.”

SHARE THIS ARTICLE ON
Close Story
QUICKREADS

Less time to read?

Try Quickreads

  • Hindu Janajagruti Samiti urged Bengaluru police to take action against Amazon. 

    Complaint against Amazon over 'obscene' Radha-Krishna painting

    Boycott Amazon started trending on Twitter as Hindu Janajagruti Samiti on Friday claimed that the e-commerce giant was selling 'obscene' paintings of Radha-Krishna. A memorandum was submitted to Bengaluru's Subramanya Nagar police station requesting action against the e-commerce giant, the organisation said. The painting was also available on the website of Exotic India, the organisation claimed, under the Janmashtami sale. Janmashtami was observed on August 18 and 19.

  • Bommai said the state government has taken the issue of death threat to Siddaramaiah seriously and promised him a thorough enquiry.

    CM Bommai orders thorough probe into death threat calls to Siddaramaiah

    Karnataka Chief Minister Basavaraj Bommai on Friday ordered a thorough probe into death threat calls to the Leader of the Opposition in the state Assembly, Siddaramaiah. Amid the row over his remarks on Veer Savarkar, Congress leader and former Karnataka Chief Minister Siddaramaiah claimed that he received death threat calls. Earlier on Friday, Karnataka Congress staged a protest to condemn the egg attack against Siddaramaiah in Kodagu district during his visit.

  • Chief minister Basavaraj Bommai was reviewing the progress of Integrated Township schemes. (PTI)

    CM Bommai seeks assistance from universities for integrated townships in state

    Karnataka Chief Minister Basavaraj Bommai on Friday suggested taking the help of universities having expertise in urban planning for the implementation of the environment-friendly Smart Integrated Township project in the state. Reviewing the progress of Integrated Township schemes here on Friday, the Bommai said Singapore University and other varsities are having special expertise in urban planning and assistance from those varsities could be taken. There must be provision to start industries near them.

  • The Punjab and Haryana high court has directed that Gian Sagar Dental College and Hospital, Banur, be allowed to make admissions in Bachelor of Dental Science (BDS) course for the academic session 2022-2023. (Image for representational purpose)

    Punjab and Haryana HC allows Gian Sagar to make BDS course admissions

    The Punjab and Haryana high court has directed that Gian Sagar Dental College and Hospital, Banur, be allowed to make admissions in Bachelor of Dental Science (BDS) course for the academic session 2022-2023. The high court bench of Justice Sudhir Mittal acted on the plea from the college which had challenged the central government's decision of denying permission for course renewal.

  • A senior functionary in the state urban development department said that the CM has accorded approval to convert part of the land of the defunct Guru Nanak Dev Thermal Plant for a series of recreational projects. (HT file photo)

    Bathinda all set to get a big development push

    From curating an artificial beach to developing new urban estates, Bathinda, the largest city in southern Punjab, is all set for an organised urban development push. Bathinda is one of the underdeveloped districts of Punjab even as it remained a politically significant region. But now, according to official sources, the Aam Aadmi Party government has given in-principle approval for various projects and the chief minister office is personally overseeing the development proposals for Bathinda.

SHARE
Story Saved
×
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Saturday, August 20, 2022
Start 15 Days Free Trial Subscribe Now