‘Complaint leads to threats from Metro’
Even the most preferred form of public transportation in the Capital would give trouble from unexpected corners. Ask Naresh Trikha, a Preet Vihar resident who had to face the music just for lodging a complaint against ‘inefficient’ Delhi Metro Rail Corporation (DMRC) service.
Trikha, a doctor by profession, was first misbehaved with by a DMRC staff, at the Karkardooma Metro station, and then to top it, received a threatening phone call the next day for lodging a complaint against the misbehaviour. Trikha, who had to go to Tagore Garden on Sunday, reportedly had a “weird experience” when he entered the Karkardooma Metro station.
“It was around six in the morning and I found all the token counters closed. A CISF man came to help. He called a DMRC staff member and asked to arrange a token for me from a counter, which was inside the token vending gate. Meanwhile, other people at the station also followed suit to get tokens, which caused chaos at the station,” Trikha recounted. “Finally, I got my token after a lot of hassles. As a responsible citizen, I wanted to register a complaint in the DMRC’s complaint book,” he said.
Trikha said that initially he was denied the complaint book by a supervisor.
According to the DMRC officials, “All new recruits in DMRC undergo training on behaviour. We teach them to behave politely with the commuters and not lose temper etc.”
Despite this training, Trikha said he was given the complaint book only after a round of confrontation. Even then, the supervisor hid his name-tag. Trikha registered the complaint — ‘No one at the ticket counter; no one to take action’ — and boarded the train.
“This morning, I got a phone call from an unidentified caller, who threatened and abused me. The caller told me I should not have complained and will now have to face the consequences when I visit Karkardooma station next time,” Trikha said. After the phone call, Trikha made a formal complaint through DMRC’s helpline.
“After several attempts, I could place my complaint with the DMRC’s security cell and was assured that action will be taken on this,” he said.
A DMRC spokesperson said: “We heard about his complaint and referred the case to our security commission. We have to get the other side of the story.”