Doctors that smile are vital | india | Hindustan Times
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Doctors that smile are vital

I really liked At the OPD, a Cinderella story very much and fully agree with you. In fact, not only non-core functions should be outsourced but hospitals should also aim at outsourcing management to private institutions.

india Updated: Jul 15, 2009 14:48 IST

I really liked At the OPD, a Cinderella story very much and fully agree with you. In fact, not only non-core functions should be outsourced, but hospitals should also aim at outsourcing management to private institutions. A second vital aspect is training of the staff in service and soft skills. As Dr Kalra of the Chacha Nehru Hospital said: “The smiles have taken a little long”. This aspect is very important and needs to be really drilled into employees with continuous training. Maybe the training could be outsourced to professional institutes too.

Dr Shankar Narang, GM (Operations & Quality), Paras Hospitals, Gurgaon.