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Apr 27, 2019-Saturday
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155 Air India flights to be delayed till 8.30 pm today, 18 flights rescheduled after server glitch

Air India CMD Ashwin Lohani said that although the system has been restored, there would be consequential delays in the day.

india Updated: Apr 27, 2019 13:55 IST
HT Correspondent
HT Correspondent
Hindustan Times, New Delhi
Air India,Air india flights
Passengers stranded at Delhi airport.(ANI photo)

Air India’s operations across the world were affected for over five hours Saturday morning following a glitch in its main server. The server was restored by 8:45 am but the shutdown had left hundreds of passengers stranded at various airports.

The server shutdown has caused a major delay in Air India’s services as 155 flights are running late for average duration of two hours till 8.30 pm today. Around 18 flights have been rescheduled.

Air India’s chairman and managing director Ashwani Lohani told ANI that the system was restored but warned of further delays during the day.

The airline’s flights on national and international routes were badly affected since early Saturday morning as the airline’s server went down. Air India’s check-in, boarding and baggage tracking technology is managed by SITA, a global airlines IT services major.

Many passengers travelling on domestic and international routes were stranded at the Delhi airport.

“SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered. Inconvenience is deeply regretted,” Air India spokesperson had said earlier in the morning.

Irate Passengers took to Twitter to complain about delayed flights and shared pictures and videos of crowded airports in Mumbai and Delh.

First Published: Apr 27, 2019 08:09 IST