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Customer Service News

Woman orders cheesy momos, gets ₹20 refund after restaurant runs out of item

The thoughtful gesture has won praise on social media.

Updated 7 days ago

Mahua Moitra says Swiggy cancelled Arsalan order 3 times, charged ₹1,457 fee

Mahua Moitra shares Swiggy complaint over cancelled Arsalan order.

Published 17 days ago

'Felt helpless': Woman alleges Mumbai Uber driver assaulted her during ride over

Woman shares her shocking Uber ride experience.

Updated 61 days ago

Exploring a term insurance plan in India

It's crucial to find a plan that fits your unique needs and offers reliable customer service for your family's protection.

Updated 79 days ago

Spirit Airlines refund: 5 things travellers must know after shutdown

Spirit Airlines has suspended operations at Atlantic City International Airport and nationwide, canceling all flights and customer service.

Updated 92 days ago

Regulating the use of AI in India’s telecom networks

Representational Image

Published 141 days ago

Internet mocks bizman for using AI after chatbot gives 80% off on 9 lakh order

How one business owner was left panicking because of AI

Updated 174 days ago

Zomato delivery agent's viral clip on customer's ‘rude’ behaviour sparks debate

After Zomato rider video goes viral, users debate basic courtesy towards delivery workers

Published 222 days ago

The Good, Bad and Ugly of AI

Representational image.

Published 230 days ago

Lessons from the frontiers of AI adoption

Representative image.

Updated 243 days ago

Indian immigrant who waited tables for $4 now a high-flying exec at $270B firm

Jeetu Patel, chief product officer at Cisco, once worked as a server making $4 an hour.

Updated 294 days ago

IndiGo passenger lauds specially-abled staff for seamless check-in

An IndiGo passenger praised a specially-abled staffer whose warm gestures and efficiency turned a routine check-in into an inspiring experience.

Published 308 days ago

Frank Grillo made eerie comment before his Delta flight made emergency landing

Frank Grillo made a chilling comment about his legacy after death, just hours before his Delta flight made an emergency landing

Published 376 days ago

Deepinder Goyal turns customer support agent after viral complaint: ‘Hi Ravi…’

Zomato CEO swiftly replied to the grievance, assuring Ravi Sutanjani that this was not the way the platform was designed.

Published 390 days ago

Front-end polish and back-end chaos of smartphone sales

It’s not customer service if it only applies to the customer who knows how to complain. (Representative photo)

Published 401 days ago

Indian agents accused of leaking customer data in $400 million Coinbase hack

Cryptocurrency giant Coinbase revealed a major data breach

Updated 427 days ago

AI might let one or two people run billion-dollar companies by 2026

By integrating AI, single-person companies creating tools for software developers could grow rapidy, CEO of Anthropic said.

Updated 432 days ago

Chandigarh cop duped of 3.9 lakh in cyber fraud

After investigation, Chandigarh Police registered a case under sections 319(2), 318(4), 336(3), 338, 340(2), and 61(2) of the BNS. (iStock)

Published 460 days ago

Lowe's to close underperforming stores in new strategic overhaul

Lowe's is set to shut down underperforming stores as part of its Total Home Strategy.

Updated 468 days ago

Why are Modere customers disappointed, and what was the brand known for?

Updated 477 days ago

‘Using non-Indian name gets better results’: Indian professional on global bias

He noted that many industries openly hesitate to trade with Indians.

Published 505 days ago

'He ran away with order': Man shares surprising chat with Swiggy staff

A man shared his chat with Swiggy customer support after his order was not delivered

Published 509 days ago

VFS Global launches AI-powered chatbot for UK visa applications

VFS Global said the chatbot will significantly enhance the visa application experience. (X)

Published 522 days ago

'Broken seats, worst staff': BJP leader shreds Air India, airline apologises

The BJP spokesperson hit out at the services offered by Air India.

Updated 522 days ago

Another BJP leader slams Air India: ‘Worst airline, broke all records'

Jaiveer Shergill also said that flying with Air India wasn't a pleasant experience but it "broke all records" on Tuesday. (File)

Published 522 days ago

IAS officer emails B-school alumni list over Zomato spillage issue

An IAS officer emailed the alumni list of a top business school over a Zomato issue

Updated 523 days ago

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.

Published 525 days ago

'Bro is a walking MBA degree': Uber car full of free food, Wi-Fi wows internet

A Reddit user shared a photo of the cab while calling the service even better than some flights.

Updated 548 days ago

Nearly 400 IndiGo passengers, heading to Delhi, stranded in Istanbul: Report

IndiGo passengers stranded at Istanbul airport in Turkey on Thursday.

Updated 597 days ago

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Updated 597 days ago

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