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    Customer Service News

    AI in insurance: Next competitive advantage will come from better data

    Artificial Intelligence
    Ht Insight
    Published 38 days ago

    Lufthansa’s rude reply to customer gets 13M views: ‘We’ve already responded’

    Lufthansa has apologised for the response.
    Trending
    Updated 49 days ago

    5-year-old restaurant host in China goes viral for his adorable way of serving

    Little boy serving customers at a restaurant in China.
    Trending
    Updated 59 days ago

    America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans

    America’s Fast-Food Chains Are Making a Big Pivot—Back to Humans
    World News
    Published 61 days ago

    Woman orders cheesy momos, gets ₹20 refund after restaurant runs out of item

    The thoughtful gesture has won praise on social media.
    Trending
    Updated 109 days ago

    Mahua Moitra says Swiggy cancelled Arsalan order 3 times, charged ₹1,457 fee

    Mahua Moitra shares Swiggy complaint over cancelled Arsalan order.
    Trending
    Published 118 days ago

    'Felt helpless': Woman alleges Mumbai Uber driver assaulted her during ride over

    Woman shares her shocking Uber ride experience.
    Trending
    Updated 163 days ago

    Exploring a term insurance plan in India

    It's crucial to find a plan that fits your unique needs and offers reliable customer service for your family's protection.
    Genesis
    Updated 181 days ago

    Spirit Airlines refund: 5 things travellers must know after shutdown

    Spirit Airlines has suspended operations at Atlantic City International Airport and nationwide, canceling all flights and customer service.
    World News
    Updated 193 days ago

    Regulating the use of AI in India’s telecom networks

    Representational Image
    Ht Insight
    Published 242 days ago

    Internet mocks bizman for using AI after chatbot gives 80% off on 9 lakh order

    How one business owner was left panicking because of AI
    Trending
    Updated 276 days ago

    Zomato delivery agent's viral clip on customer's ‘rude’ behaviour sparks debate

    After Zomato rider video goes viral, users debate basic courtesy towards delivery workers
    Trending
    Published 323 days ago

    The Good, Bad and Ugly of AI

    Representational image.
    Technology
    Published 332 days ago

    Lessons from the frontiers of AI adoption

    Representative image.
    Technology
    Updated 345 days ago

    Indian immigrant who waited tables for $4 now a high-flying exec at $270B firm

    Jeetu Patel, chief product officer at Cisco, once worked as a server making $4 an hour.
    Trending
    Updated 396 days ago

    IndiGo passenger lauds specially-abled staff for seamless check-in

    An IndiGo passenger praised a specially-abled staffer whose warm gestures and efficiency turned a routine check-in into an inspiring experience.
    Trending
    Published 410 days ago

    Frank Grillo made eerie comment before his Delta flight made emergency landing

    Frank Grillo made a chilling comment about his legacy after death, just hours before his Delta flight made an emergency landing
    Entertainment
    Published 478 days ago

    Deepinder Goyal turns customer support agent after viral complaint: ‘Hi Ravi…’

    Zomato CEO swiftly replied to the grievance, assuring Ravi Sutanjani that this was not the way the platform was designed.
    Trending
    Published 491 days ago

    Front-end polish and back-end chaos of smartphone sales

    It’s not customer service if it only applies to the customer who knows how to complain. (Representative photo)
    India News
    Published 502 days ago

    Indian agents accused of leaking customer data in $400 million Coinbase hack

    Cryptocurrency giant Coinbase revealed a major data breach
    Trending
    Updated 529 days ago

    AI might let one or two people run billion-dollar companies by 2026

    By integrating AI, single-person companies creating tools for software developers could grow rapidy, CEO of Anthropic said.
    Trending
    Updated 534 days ago

    Chandigarh cop duped of 3.9 lakh in cyber fraud

    After investigation, Chandigarh Police registered a case under sections 319(2), 318(4), 336(3), 338, 340(2), and 61(2) of the BNS. (iStock)
    Cities
    Published 562 days ago

    Lowe's to close underperforming stores in new strategic overhaul

    Lowe's is set to shut down underperforming stores as part of its Total Home Strategy.
    World News
    Updated 570 days ago

    Why are Modere customers disappointed, and what was the brand known for?

    The Modere logo displayed on its official Facebook account.
    World News
    Updated 579 days ago

    ‘Using non-Indian name gets better results’: Indian professional on global bias

    He noted that many industries openly hesitate to trade with Indians.
    Trending
    Published 607 days ago

    'He ran away with order': Man shares surprising chat with Swiggy staff

    A man shared his chat with Swiggy customer support after his order was not delivered
    Trending
    Published 611 days ago

    VFS Global launches AI-powered chatbot for UK visa applications

    VFS Global said the chatbot will significantly enhance the visa application experience. (X)
    India News
    Published 624 days ago

    'Broken seats, worst staff': BJP leader shreds Air India, airline apologises

    The BJP spokesperson hit out at the services offered by Air India.
    Trending
    Updated 624 days ago

    Another BJP leader slams Air India: ‘Worst airline, broke all records'

    Jaiveer Shergill also said that flying with Air India wasn't a pleasant experience but it "broke all records" on Tuesday. (File)
    India News
    Published 624 days ago

    IAS officer emails B-school alumni list over Zomato spillage issue

    An IAS officer emailed the alumni list of a top business school over a Zomato issue
    Trending
    Updated 625 days ago
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