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Customer Support News

From ₹25,000 BPO job to Amazon: Hyderabad woman shares 7 key lessons

A Hyderabad woman revealed seven lessons from her <span class='webrupee'>₹</span>25k per month BPO job that helped her crack Amazon.

Published 42 days ago

Shrinking pay, sudden bans: Inside the challenges B’luru gig workers face

Shrinking pay, sudden bans: Inside the challenges B’luru gig workers face

Published 130 days ago

IndiGo chaos at IGI: Flight snarls and missing luggage irk stranded passengers

IndiGo chaos at IGI: Flight snarls and missing luggage irk stranded passengers

Updated 224 days ago

Delivery agent injured in rain, company asks ‘Why did you accept order?’

A delivery driver in Singapore was injured while delivering an order during rainfall (Representational image)

Updated 330 days ago

McDonald's gets emotional over Snack Wrap's return in unusually long post

McDonald's is officially bringing back Snack Wrap. Beloved menu item to return on July 10.

Updated 408 days ago

AI agents are doing the work of 100 employees, says Indian CEO in UAE

Alok Kumar is the UAE-based co-founder and CEO of CozmoX.

Updated 451 days ago

Zomato lays off 600 customer support staff as it increases AI use to cut costs

The Gurugram-based company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago for customer support roles.

Published 472 days ago

World’s largest call centre uses AI to hide Indian accents

Teleperformance is deploying AI to soften the accents of Indian agents.

Published 502 days ago

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.

Published 509 days ago

Woman claims Blinkit delivery man ‘barged’ into her house over order issue

A woman narrated an incident where a Blinkit delivery executive threatened her for flagging an undelivered order which was marked 'delivered'.

Updated 510 days ago

Swiggy Instamart responds after customer exposes underweight deliveries

A Swiggy Instamart customer has accused the service of delivering vegetables well under the promised weight.

Updated 605 days ago

Bengaluru woman's nightmarish Ola auto ride: ‘He stepped closer to me’

Bengaluru woman shares harrowing experience with Ola auto driver, cops respond

Updated 736 days ago

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