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Customer Support News

How to choose a car insurance company in India

Selecting the right car insurance is crucial. Evaluate insurers based on claims handling, customer service, and coverage to ensure they meet your needs.

Updated 6 days ago

‘AI won’: Man says chatbot kept him waiting 20 minutes over ₹820 refund

Customer claims AI chatbot failed to resolve his refund request.

Updated 11 days ago

From ₹25,000 BPO job to Amazon: Hyderabad woman shares 7 key lessons

A Hyderabad woman revealed seven lessons from her <span class='webrupee'>₹</span>25k per month BPO job that helped her crack Amazon.

Published 62 days ago

Shrinking pay, sudden bans: Inside the challenges B’luru gig workers face

Shrinking pay, sudden bans: Inside the challenges B’luru gig workers face

Published 151 days ago

IndiGo chaos at IGI: Flight snarls and missing luggage irk stranded passengers

IndiGo chaos at IGI: Flight snarls and missing luggage irk stranded passengers

Updated 244 days ago

Delivery agent injured in rain, company asks ‘Why did you accept order?’

A delivery driver in Singapore was injured while delivering an order during rainfall (Representational image)

Updated 350 days ago

McDonald's gets emotional over Snack Wrap's return in unusually long post

McDonald's is officially bringing back Snack Wrap. Beloved menu item to return on July 10.

Updated 429 days ago

AI agents are doing the work of 100 employees, says Indian CEO in UAE

Alok Kumar is the UAE-based co-founder and CEO of CozmoX.

Updated 471 days ago

Zomato lays off 600 customer support staff as it increases AI use to cut costs

The Gurugram-based company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago for customer support roles.

Published 492 days ago

World’s largest call centre uses AI to hide Indian accents

Teleperformance is deploying AI to soften the accents of Indian agents.

Published 522 days ago

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.

Published 530 days ago

Woman claims Blinkit delivery man ‘barged’ into her house over order issue

A woman narrated an incident where a Blinkit delivery executive threatened her for flagging an undelivered order which was marked 'delivered'.

Updated 531 days ago

Swiggy Instamart responds after customer exposes underweight deliveries

A Swiggy Instamart customer has accused the service of delivering vegetables well under the promised weight.

Updated 625 days ago

Bengaluru woman's nightmarish Ola auto ride: ‘He stepped closer to me’

Bengaluru woman shares harrowing experience with Ola auto driver, cops respond

Updated 756 days ago

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